Terms and Conditions
What you need to know
A swimsuit and sandals are obligatory in the spa. Shampoo, soap and hair dryers are available in the locker rooms. You can rent a bathrobe or use your own. The minimum age required to access spa facilities is 16. The minimum age for massage services and treatments is 18. The thermal experience is not recommended for pregnant women, anyone with heart or respiratory problems, or anyone suffering from high blood pressure or diabetes. The advice of a doctor is strongly recommended. Drinking alcohol is not recommended before the thermal experience. Lunches, glass containers and cameras are not allowed. Smoking in or around the spa is prohibited. We offer all of our guests the chance to relax in a calm, inviting environment. At all time on site, please speak softly.
Terms and conditions for reservations and online purchases
A credit card is required to book massages and treatments. Reservations can be made online, by phone or in person. A valid credit card is required to confirm your reservation; the full treatment value will be charged to your credit card for any reservation cancelled less than 24 hours before the appointment. For any appointment modification, $30 fees will apply. Only one modification is possible or fees equal to the totality of the treatment will be charged on the credit card. We don’t take reservations for the thermal experience. For your comfort, we have established a maximum capacity of people who can use our services at one time. Thank you for arriving 30 minutes before your massage or treatment. All of our massage therapists are members of a recognized association or federation and can provide you with insurance receipts upon request. Prices are in canadian dollars, do not include taxes and are subject to change without notice. Online purchases from our boutique are non-refundable, non-exchangeable, and cannot be exchanged for cash. We cannot be held responsible for online purchases delayed by canada post.
Terms and conditions for gift cards
Terms and conditions for vouchers and privilege cards
The voucher is valid for one year after the issue date indicated at the top. Only one rebate within the 3 offers presented can be selected by the client during his visit at the spa. It cannot be used to buy food or drink at the bistro. It is not refundable, has no monetary value, and cannot be replaced in the event of damage, loss or theft. The voucher is transferable, but the recipient has to have it in their possession when visiting SKYSPA.
Wayspa conditions of use
WaySpa gift certificates, gift cards, service based gift certificates and gift vouchers are non refundable. Gift product may not be used to purchase any gift product from SKYSPA or membership at SKYSPA. Also, since Wayspa cards already offer a discount, it cannot be used on services and/or product which are already in promotion.